Project Management

The purpose of implementing this project is to merge the 40 regional & departmental centres for ABC Corp (NAME?) into a interior(a) call centre. This smartly setup facility is required to have 400 staffs in complete which include relocating most of the existing employees plus extra virgin hiring for unique positions. A building at Changi (NAME?) has been selected as an nonpareil site with its location close to both airdrome and sea port. State of the art technology such as the touchable time satellite location tracking, advance television governing body conferencing room and online registry for posting of parcel leave wholly arrive at the clients a whole new direct of experience the mode they deliver their goods. With these enhance system gettable for the hub centre, it is expected to modify both response level and customer satisfaction that will eventually leads to improvement in sales and profits. An estimated period of 2 age is required for all the constructio ns and renovations field to be through up before the new unit of measurement can go ripey operational. Business Case Objective Estimated equal to the setup of this new facility will be slightly $100M. Further expand breakdown is shown at table below. It would spot 5 forms in time before they could breakeven and start to micturate in profits.

By managing a large hub centre sort of of some(prenominal) call centers at various areas, an estimated potential savings of $200K per course of instruction could be achieved with the target to reduce operating cost by 10% overall. The labour cost will incre ase by 15% with the hiring of new senior sup! ervisory and specialist staffs tho it is justifiable with the increase in profits by $20M per year. This field of study call center may also bring in other intangible benefits such as improvement to talk of the town to time, customers satisfaction, boost brand name awareness and potential insight into American and European market.If you want to get a dear essay, order it on our website: OrderCustomPaper.com

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